Frequently Asked Questions
All order above R500-00 are shipped free of charge to anywhere in South Africa. But please note that there are some outlying and high risk areas for which our courier will change us an additional charge above the normal change. Our customers will be liable for this additional fee.
Order under R500-00 carry a fixed shipping fee of R65-00. As above there are some outlying and high risk areas for which our courier will change us an additional charge above the normal change. Our customers will be liable for this additional fee.
Deliveries are weekdays between 9am and 430pm.
If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:
- Note it clearly on the waybill before signing.
- Keep your copy of the waybill
- Contact us within 1 business day to report to damage or suspected.
- Keep the damaged packing materials for inspection.
- Take pictures of the damage.
- Do not use the equipment until we have given you the go ahead.
If part or all of your shipment is damaged and you did not note this as above we cannot guarantee any compensation for damages from the courier company.
Due to quality control and food safety issues, we are unable to accept returns on any consumable items such as coffee. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands
Your order will be shipped once your payment has reflected in our bank account. Thereafter you should receive your order between 1 and 3 working days. Please note that some outlying areas can take longer.
Deliveries are weekdays between 9am and 430pm.